Guest safety is a top priority for every accommodation provider. But with busy lobbies, car parks, rooftop facilities and constant guest movement, hotels and serviced apartments need a security system that delivers complete visibility without disrupting daily operations.
That was the goal for Quest Woolloongabba, a 132-room serviced apartment in Brisbane, when it upgraded its CCTV system with iVSEC.
Working alongside Netfone and iVSEC distribution partner Alloys, the property modernised its surveillance system to improve coverage, simplify management and create a platform ready for future expansion.
Quest Woolloongabba already had an existing CCTV system, but as the property grew, several limitations became apparent.
The team wanted to:
Like many operating hotels, carrying out a major cabling project wasn't practical. The solution needed to maximise existing infrastructure while delivering better performance.
Instead of replacing everything, Netfone designed a solution that made better use of the existing network.
The upgrade included a new iVSEC NVR with additional recording capacity and spare ports, providing plenty of room for future camera expansion.
To maximise coverage, the team installed iVSEC 180° panoramic cameras in key outdoor locations. Combined with splitter boxes, this approach allowed multiple areas to be monitored using existing cabling, reducing installation time, costs and disruption to guests.
The result was wider coverage with fewer blind spots, particularly around the rooftop terrace, access points and vehicle areas.
Security isn't only about recording footage, it's also about responding quickly when something happens.
A large live monitoring display was installed in the reception office, giving staff an instant view of high-priority areas throughout the property.
Whether monitoring guest activity during busy check-in periods or keeping an eye on the car park, the team can now identify issues faster and respond with confidence.
The intuitive iVSEC platform also makes reviewing footage and exporting video much simpler when incidents need to be investigated.
During the installation, the value of the new system became immediately apparent.
The cameras captured footage of an individual riding a bicycle who attempted to break into a contractor's utility vehicle in broad daylight.
It's a reminder that security incidents don't only occur after dark. Car parks, delivery zones and staff areas remain vulnerable throughout the day, making reliable surveillance an essential part of hotel operations.
With clearer footage and wider coverage, the Quest team now has stronger evidence to support investigations, insurance claims and incident reporting whenever required.
Following the upgrade, Quest Woolloongabba now benefits from:
Most importantly, the solution was delivered with minimal disruption by making smart use of the building's existing infrastructure.
For hotels and serviced apartments, security is about more than protecting property—it's about creating a safe environment where guests and staff feel confident.
The Quest Woolloongabba deployment demonstrates how the right CCTV design can improve visibility, simplify operations and prepare a property for future growth without the cost of extensive re-cabling.
Whether you're upgrading an existing system or planning a new installation, iVSEC provides flexible, intelligent security solutions built for the hospitality industry.
Site: Quest Woolloongabba, Brisbane
Partner: Netfone
Distributor: Alloys
Solution Highlights:
This project is a great example of how thoughtful system design—not just adding more cameras—can deliver better security, improved operational awareness and long-term value for accommodation providers.